FAQ

Common questions about using Aomi assistants.

What is a tool call?

When the assistant needs data or wants to perform an action, it calls a "tool" -- a connection to the product's API. For example, if you ask for a token price, the assistant calls a pricing tool to fetch the latest data.

You'll see this happening in the chat as a brief loading indicator (e.g., "Getting token price...") followed by the result displayed inline. The assistant then uses that result to continue its response. Tool calls are automatic -- you don't need to do anything special to trigger them.

Is my wallet safe?

Yes. The assistant never has access to your private keys. When a transaction is needed, the assistant prepares it and sends it to your wallet app for review. You see exactly what the transaction does before you sign it, and you must explicitly approve every transaction.

The assistant cannot move funds, sign messages, or execute any on-chain action without your approval. Your keys remain in your wallet at all times.

Can I use Aomi without a wallet?

Yes. Wallet connection is entirely optional. Without a wallet, the assistant can still:

• Answer your questions about the product.
• Look up market data, prices, and other public information.
• Search documentation and knowledge bases.
• Perform any action that doesn't require on-chain interaction.

You only need to connect a wallet if you want to execute transactions, check your on-chain balances, or interact with smart contracts.

What AI models are available?

It depends on how the product operator configured the assistant. Common options include Claude (by Anthropic) and GPT-4 (by OpenAI). Some products let you switch between models using the model selector in the control bar (Web App) or the /model command (Telegram).

Different models have different strengths. Some are faster, others are more capable at reasoning or following complex instructions. If you have the option to switch, try different models to see which works best for your needs.

How do threads work?

Threads are separate conversations with independent history. Each thread maintains its own context, so the assistant remembers what you discussed within that thread but not across threads.

• Create a new thread when you want to start a fresh topic.
• Switch to an existing thread to pick up where you left off.
• Rename or delete threads to stay organized.

Threads persist across sessions. You can close the chat, come back later, and your conversations will still be there.

Why did the assistant refuse my request?

The assistant follows rules set by the product operator. It may refuse a request if:

• The request is outside its configured capabilities (e.g., asking about a feature it has no tools for).
• The request violates its guidelines or safety rules.
• It needs information it doesn't have access to.
• The request requires wallet connectivity and no wallet is connected.

If you believe the refusal was a mistake, try rephrasing your request or providing more context. You can also contact the product's support team for clarification.

How do I report a problem?

Contact the product's support team directly. The assistant is powered by Aomi, but it is configured and operated by the product you're using. The product team can investigate issues, adjust the assistant's configuration, and escalate technical problems to Aomi if needed.

When reporting a problem, it helps to include:

• What you asked the assistant to do.
• What it responded with (or if it didn't respond at all).
• The thread or conversation where the issue occurred.

What data does the assistant have access to?

The assistant can access:

• Tools (APIs) configured by the product operator -- these are the actions and data sources the assistant can use.
• Documents the operator has uploaded -- knowledge bases, FAQs, guides, and other reference material.
• Your conversation history within the current thread.
• Your wallet data if you've connected a wallet (on-chain balances, transaction history).

The assistant does not have access to your personal data beyond what you share in the conversation and any wallet you connect. It cannot access your browser, files, or other accounts.